Key Responsibilities: Incident Management (MIM): Lead and coordinate the resolution of high-severity incidents across infrastructure, applications, and services. Ensure timely and accurate communication ...

ResponsibilitiesAct as first customer point of contact and observe the response SLOsTriage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practicesCapture and...

Key Responsibilities • Lead and support Incident and Problem Management processes with a strong focus on root cause analysis and long-term resolution. • Identify and implement opportunities to automate manual workflows using ...

As a Major Incident Manager at Capgemini, you will have the opportunity to utilize your 4+ years of experience to manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Your primary res...